Refund Policy
Our Commitment to Your Transactional Confidence
At Shop Nasha Extracts, we are dedicated to providing a secure, premium, and satisfactory experience. Our Refund Policy is designed to ensure complete peace of mind, providing clear guidelines on how we handle transaction reversals and order discrepancies.
1. Money-Back Guarantee
We offer a straightforward layout matrix for a money-back guarantee on eligible orders under the following conditions:
- The package is not delivered within our maximum guaranteed dispatch timeframe.
- The product contents arrive physically damaged or leaked at the fault of transit.
- The wrong item or completely incorrect extract profile is received.
2. How to Request a Refund
To ensure a prompt, professional resolution, please follow these core steps:
Contact our administration team within 7 days of parcel receipt or expected delivery.
Include your structural order number along with clear photographic evidence of the packaging issue.
Our quality control team will evaluate the claim log data and process the solution promptly.
3. The Refund Process
Upon official verification approval, refunds are typically processed and settled within 5–10 business days. Note that standard refunds are issued back to the original payment method or wallet network. In certain scenarios, we may offer store credit allocations or high-priority product replacements as an alternative speed resolution.
4. Policy Exclusions
Refunds are strictly unavailable under these terms:
- Claims submitted outside the designated 7-day eligibility reporting window.
- Orders with incorrect, missing, or falsified delivery routing data provided by the user.
- Minor extract color, density, or terpene separation variations inherent to natural plant processing.
- Delivery failures caused by regional regulatory restrictions or local jurisdictional laws.
Have questions regarding a specific order transaction?