Replacement Policy

Ensuring Your Experience Stays Seamless

At Shop Nasha Extracts, customer satisfaction is our top priority. We understand that consistency and reliability are everything. If your order arrives damaged, is lost in transit, or is incorrect, we are completely committed to resolving the issue with speed and professionalism.

1. Eligibility for Replacement

A replacement request may be initiated under the following specific circumstances:

The items arrive physically damaged, leaked, or with compromised vacuum seals.
The package contains the wrong item, weight profile, or incorrect strain allocation.
The package is officially confirmed lost in transit by the carrier infrastructure.

2. How to Request a Replacement

Step A: Notify Us
Reach out to our support team within 7 days of delivery (or the expected delivery date for lost packages).

Step B: Documentation
Provide your unique order number along with clear photos of the damaged package, product condition, or shipping label for verification.

Step C: Quality Review
Our quality control team will investigate the claim and provide a resolution pathway within 24–48 hours.

3. The Replacement Process

Once approved, we will ship a replacement package at no additional cost to you. Replacement orders are treated as high-priority and are dispatched immediately using our standard discreet, secure shipping protocols.

4. Important Exclusions

Claims submitted after the designated 7-day reporting window.
Incorrect or incomplete addresses provided at the checkout portal.
Minor batch variations in extract color or natural terpene opacity inherent to biological extraction methods.